Complaints

Complaints Procedure

COMPLAINTS PROCEDURE

Online Dispute Resolution

You can log a complaint by visiting the Online Dispute Resolution (ODR) website at https://webgate.ec.europa.eu/odr/main. All complaints should be logged under "Weald Insurance Brokers Ltd"

Complaints Email

Our email address for complaints is info@wealdinsurance.com

Complaints Procedure

It is always our intention to provide a first class service. However, should you have any cause for complaint you should in the first instance contact Weald either orally or in writing at the address below. Your complaint will be acknowledged within 5 business days advising you who is dealing with the complaint and indicating when you may expect an answer. We will provide a formal written response within 20 business days from receipt of the original complaint. If the complaint cannot be resolved within this timescale we will write with an explanation as to the progress and the likely timescale involved. You will be advised of any further redress available to you should you believe the matter has not been resolved to your satisfaction. Your insurer also operates a complaints procedure, details of which are in your policy. Where we are unable to resolve your complaint to your satisfaction, you may wish to consult the Financial Ombudsman Service.

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Premium £53.30
Insurance Premium Tax @ 6% £3.30
Administration Fee £1.50
Total Payable (per year) £63.30

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01959 560495 Monday to Friday 9.00am - 5.00pm

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